Refund Policy

We stand behind our service with a satisfaction guarantee

Last updated: 11/7/2025

100% Satisfaction Guarantee

We're confident you'll love your AI-generated professional headshots. If you're not completely satisfied, we offer a full refund within 7 days of your purchase.

Refund Eligibility

✅ You're eligible for a full refund if:

  • You request a refund within 7 days of purchase
  • The AI generation failed due to technical issues on our end
  • You're not satisfied with the quality of the generated headshots
  • We were unable to process your uploaded image
  • You experienced any service disruption that prevented completion

❌ Refunds are not available if:

  • More than 7 days have passed since your purchase
  • You uploaded inappropriate or low-quality source images
  • You violated our Terms of Service
  • You've already received and downloaded your headshots successfully

How to Request a Refund

1

Contact Our Support Team

Send an email to help@prosnap.work with your order details and reason for the refund request.

2

Provide Required Information

Include your payment ID, email address used for the purchase, and a brief explanation of why you're requesting a refund.

3

Wait for Review

Our team will review your request within 72 hours and respond with next steps.

4

Receive Your Refund

If approved, your refund will be processed within 3-5 business days to your original payment method.

Refund Processing Times

Review Time

72 Hours

We review all refund requests within one business day

Processing Time

3-5 Days

Approved refunds are processed to your original payment method

Special Circumstances

⚡ Instant Refunds

If our AI generation fails due to technical issues on our end, we'll automatically process a full refund without requiring a manual request. You'll receive an email notification and the refund will be processed immediately.

🎯 Partial Refunds

In rare cases where we can only partially fulfill your order (e.g., generating fewer headshots than promised), we may offer a partial refund proportional to the unfulfilled portion of your order.

Need Help?

Have questions about our refund policy or need assistance with a refund request? We're here to help!

General Support & Refund Requests

Email: help@prosnap.work

Response Time: Within 72 hours

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.